Frequently Asked Questions
Everything you need to know about our lighting solutions and shopping experience.
What types of lighting components do you offer?
We specialize in high-quality textile cables, designer light bulbs, wooden and ceramic lamp holders, and complete DIY lighting kits to help you create custom fixtures.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Are your textile cables safe for home installation?
Yes, all our cables are IMQ-HAR certified, representing the highest quality standard in Europe. They are designed for durability and meet all safety regulations for residential use.
Can I return products if they don't match my decor?
We offer a 14-day return policy for all standard items in their original packaging. Please note that custom-cut cables are non-refundable unless there is a manufacturing defect.
Do you offer professional discounts for interior designers?
Absolutely. We have a dedicated program for architects, interior designers, and contractors. Please contact our B2B team to set up a professional account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.